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STUDY GUIDE For MCSE Exam 70-210
Installing, Configuring, and Administering
Microsoft Windows 2000 Professional
Installing Windows 2000 Professional
Requirements:
Windows 2000 Professional
- 133
MHz or higher Pentium-compatible CPU.
- 64
MB RAM minimum. 4 GB RAM maximum
- 2
GB hard disk with a minimum of 650 MB of free space. (Additional
free hard disk space is required if you are installing over a
network.)
- Network
Adapter Card
- Video
display adapter and monitor with VGA or higher resolution
- Support
for up to 2 processors.
Windows 2000 Server
- 133
MHz or higher Pentium-compatible CPU.
- 128
MB RAM minimum (4GB Maximum) 256 min recommended.
- 2
GB hard disk with a minimum of 1 GB of free space. (Additional free
hard disk space is required if you are installing over a network.)
- Network
Adapter Card
- Video
display adapter and monitor with VGA or higher resolution
- Support
for up to 4 processors.
Windows 2000 Advanced Server
- 133
MHz or higher Pentium-compatible CPU.
- 128
MB RAM minimum (8GB Maximum) 256 min recommended.
- 2
GB hard disk with a minimum of 1 GB of free space. (Additional free
hard disk space is required if you are installing over a network.)
- Network
Adapter Card
- Video
display adapter and monitor with VGA or higher resolution
- Support
for up to 8 processors.
Pre-Installation Activities:
Prior to installing Win2000, the following
tasks must be performed:
‧ Ensure all hardware requirements are
met.
‧ Determine if hardware is on the
Hardware Compatibility List (HCL).
‧ Determine how you want to partition
the hard disk where Win2000 will be installed.
‧ Choose a file system for the
installation partition.
‧ Choose a licensing mode for a server
that will be running Win2000.
‧ Identify whether the computer will
join a domain or a workgroup.
‧ Run the Win2000 Upgrade Compatibility
Verification tool.
Attended Installation:
Four stages of Setup: Setup Program, Setup
Wizard, Installing Networking, Complete Setup.
1. Setup Program: Loads Setup program into
memory. Starts text-based Setup program.
Creates Win2000 partition. Formats partition.
Copies setup files to hard disk. Reboots computer.
2. Setup Wizard: Graphical user interface for
installation information (e.g. product key, names, passwords).
3. Install Windows Networking: Detection of
adapter cards, installation of default networking components; Client
for MS Networks, File and Printer Sharing for MS Networks and TCP/IP
protocol. Join a workgroup or domain. Installation of components.
4. Complete Setup: Copy files. Configure the
computer. Save the configuration. Removal of temporary files.
Installing from CD-ROM:
‧ Does not require floppies.
‧ To make boot floppies, type MAKEBOOT
A: in the directory of the installation CD.
‧ If installing using a MS-DOS or
Win95/98 boot floppy, run WINNT.EXE from the i/386 to begin Windows
2000 setup.
Installing over a Network:
‧ 685 MB minimum plus 100+ MB free hard
drive space for temporary files created during installation.
‧ Create a Distribution Server with a
file share containing the contents of the /i386 directory from the
Windows 2000 CD-ROM.
‧ Boot the network client. Connect to
the distribution server. Run WINNT.EXE. Boot from the Setup boot
disks. Install Windows 2000. Run WINNT32.EXE if upgrading a previous
version of Windows.
WINNT.EXE command line switches
| Switch |
Function |
| /a |
Enables accessibility
options. |
| /e:command |
Specifies the command to be
executed at the end of GUI setup. |
|
/i:inffile
|
Specifies the file name (no
path) of the setup information file. |
| /r[:folder] |
Specifies optional folder to be
installed. |
| /rx[:folder] |
Specifies optional folder to be
copied. |
| /s[:sourcepath] |
Specifies source location of
Windows 2000 files. Full path or network share. |
| /t[:tempdrive] |
Specifies drive to hold
temporary setup files. |
| /u[:answer file] |
Specifies unattended setup
using answer file (requires /s). |
| /udf:id[,UDF_file] |
Establishes
ID that Setup uses to specify how a UDF file modifies an answer
file. |
Unattended installations:
‧ Unattended installations use an answer
file to provide information during the setup process.
‧ Answer files are created using the
Setup Manager Wizard or a text editor.
Domains, Trusts and AD Active
Directory
Active Directory is a hierarchical database of
all objects in the entire enterprise. It includes users, groups,
domain controllers, printers, computers, contacts, shared folders,
and organizational units. AD uses TCP/IP as its network protocol.
All Win2000 computers can use AD by default. Non-Win2000 computers
can still log onto the domain, but cannot use AD features. They must
use a Directory Services add-on client (DSCLIENT.EXE).
Domains
Domains are now a hierarchical model with a
parent domain and child domains under it. A single domain tree
consists of a parent domain and all of its child domains. Multiple
trees in the same AD are called a forest. Domains are named in
accordance with the Internet’s Domain Name System standard. If the
parent (root) domain is called “acme.com”, a child may be called
“support.acme.com”.
Global Catalog
To facilitate finding objects in the AD, the
Global Catalog is used. It is an index of all objects
published in the AD. A Global Catalog can only
exist on a domain controller.
Forest
A Forest defines the outside perimeter of the
Windows 2000 Active Directory. It is also
called an enterprise. Within the forest are
trees, and within the trees are domains.
Organizational Units
OUs are sub-domains that contain AD objects.
They are groups by similar function or geographical locations. They exist to delegate
administrative authority and to group policy application.
Deploying Windows 2000 Using Remote
Installation Services (RIS):
Allows administrators to install Win2000
Professional on client computers from a central location. RIS server can be a domain
controller or a member server.
RIS Server requirements:
‧ DNS Server Service
‧ DHCP Server Service
‧ Active Directory
‧ Minimum of 2 GB of disk space. Two
hard disk partitions for the Operating System and
for the images. Image partition must be
formatted with NTFS. RIS cannot be installed on the system, boot partition, or on an EFS
volume or DFS shared folder.
Setting up RIS Server:
‧ Install Remote Installation Services
by using Windows Control Panel, Add/Remove Programs, Windows Components.
‧ Start the RIS Setup Wizard by running
RISETUP. Specify the Remote Installation Folder Location. To build the initial CD-based
image, specify the location of the Win2000 Professional source files. Inside the RIS folder, indicate
where the CD image will be stored. Provide a friendly text name for the CD-based
image.
‧ Setup Wizard will then create the
folder structure, copy source files to the server, create
the CD-based Win2000 Professional image and
the default answer file, RISTANDARD.SIF, and start
the RIS services on the server.
‧ To authorize the server, open
Administrative Tools, DHCP. Right-click DHCP, choose Manage Authorized Servers. Click Authorize and
enter the name or IP of the RIS server.
‧ Configure your RIS Server to respond
to client requests.
‧ Assign users/groups that will be
performing RIS Installations permissions to Create Computer Objects in Active Directory.
‧ Client Computer Naming Format is
defined through Active Directory Users and Computers. Right-click RIS Server and click Properties,
Remote Install, Advanced Settings, New Clients. Either choose a pre-defined format or
create a custom one.
‧ Associate an answer file (.SIF) with
your image.
RIS Client requirements:
‧ Must have a network adapter, or a 3
1/2" floppy drive and PCI network adapter supported by the RIS Startup Disk utility's list of
supported adapters.
‧ Client machine must meet minimum
hardware requirements for Windows 2000 Professional and must use the same Hardware Abstraction
Layer (HAL).
Troubleshooting Remote Installations:
Client cannot connect to RIS Server using the Startup disk: Verify correct network adapter driver in
RBFG.EXE.
Computer displays a BootP message but does not display the DHCP message:
Verify if it can obtain an IP address. Ensure
the DHCP server is online, is authorized, has a
valid IP address scope. Ensure DHCP packets are being routed.
Computer displays the DHCP message but does not display the Boot
Information Negotiations Layer (BINL) message: Verify the RIS server is online and
authorized. Verify DHCP packets are being routed.
Installation options you expected are not available:
Verify another Group Policy Object did not
take precedence over your GPO.
System is unable to connect to RIS server, but BINL message is displayed:
Restart the NetPC Boot Service Manager (BINLSVC) on the RIS Server.
Miscellaneous:
‧ The answer file (.SIF) supports the
new [RemoteInstall] section. By setting the repartition parameter to yes, the install will delete all
partitions on the client computer and reformat the drive with one NTFS partition.
‧ The Remote Boot Floppy Generator
utility (RBFG.EXE) only works on Windows 2000 systems. To create boot floppies, click Start,
Run. Enter \RISServerName.EXE.
‧ RIPrep images cannot be created on a
server unless it already has an existing CD-based image.
Upgrading from Previous Versions:
‧ Run WINNT32.EXE for upgrading from a
previous version of Windows.
‧ Windows 2000 will upgrades support:
Windows 95 and 98, Windows NT Workstation 3.51 and 4.0, and Windows NT 3.1 or 3.5 (must
be upgraded to NT 3.51 or 4.0 first, then Professional).
‧ Run WINNT32 /CHECKUPGRADEONLY to check
for compatible hardware and software. A report will be generated indicating which
system components are Windows 2000 compatible.
‧ All operating system files associated
with Windows 95/98 will be deleted after an upgrade.
Troubleshooting Failed Installations:
Common errors:
Cannot contact domain controller: Ensure network cable is connected. Verify that
servers running DNS and a domain controller are both
on-line. Make sure all network settings are correct.
Dependency service will not start: Verify
correct protocol and network adapter in the Network Settings.
Error loading operating system: Disk geometry is reported incorrectly on a
NTFS partition. Use a partition less than 4 GB or use a FAT32
partition.
Insufficient disk space: Create a new partition
or reformat an existing partition to free up space.
Implementing and Conducting Administration of
Resources:
Choosing a file system:
‧ NTFS provides optimum security and
reliability by securing individual files and folders on a user by user basis. Features include disk
compression, disk quotas and encryption.
‧ FAT and FAT32 are used for dual
booting between Windows 2000 and other operating systems. If the partition size is less than 2
GB, setup will format the partition as FAT. If greater than 2 GB, it will be formatted as
FAT32.
‧ Existing NT 4.0 NTFS system partition
will be upgraded to Windows 2000 NTFS automatically. If you are dual booting between NT 4.0 and
2000, you must install Service Pack 4 on the NT 4.0 machine first.
Disk Quotas
By default, only member of the Administrators
group can view and change quota settings. Users can be allowed to view quota settings.
Volume usage can be monitored on a per-user basis. Disk usage is based on file
and folder ownership. Quotas do not use compression. Free space for applications is
based on a quota limit. Quotas can be applied only to volumes formatted with NTFS that use
Windows 2000. A quota warning should be set to log an event indicating that
the user is nearing his limit. An event should be logged when a user exceeds a specified disk
space threshold.
Moving and Copying Files on NTFS Partitions:
‧ Copying within a partition Inherits the target
folders permissions.
‧ Moving within a partition File keeps its
original permissions.
‧ Moving across partitions Inherits the target
folders permissions.
NTFS Details:
‧ The CACLS.EXE utility is used to
modify NTFS volume permissions.
‧ File permissions override the
permissions of its parent folder.
‧ Files moved from an NTFS partition to
a FAT partition do not retain their attributes, but retain their long filenames.
‧ Permissions are cumulative, except for
No Access, which overrides everything.
Local and Network Print Devices:
‧ Windows 2000 Professional supports:
Line Printer (LPT), COM, USB, IEEE 1394, and network attached devices.
‧ Print services can only be provided
for Windows and UNIX clients on Windows 2000 Professional.
‧ Windows 2000 Professional
automatically downloads the printer drivers for clients running Win2000, WinNT 4, WinNT 3.51 and Windows
95/98.
‧ Windows 2000 Server is required to
support Apple and Novell clients.
‧ Print Pooling allows two or more
identical printers to be installed as one logical printer.
‧ Internet Printing allows you to enter
the URL where the printer is located. The print server must be a Windows 2000 Server running
Internet Information Server or a Windows 2000 Professional system running Personal Web
Server. Shared printers can be viewed at: http://servername/printers.
‧ Print Priority is set by creating
multiple logical printers for one physical printer and assigning different priorities to each. Priority ranges
from 1, the lowest (default) to 99, the highest.
‧ To fix a stalled spooler, stop and
restart the spooler services in the Services applet in Administrative Tools in the Control Panel.
‧ Availability option allows
Administrator to specify the hours the printer is available.
Managing File Systems:
Windows 2000 supports Basic and Dynamic
storage. Basic storage divides a hard disk into partitions. It can contain primary
partitions, extended partitions and logical drives.
Basic volumes cannot be created on dynamic
disks. Basic volumes should be used when dual-booting between Windows 2000 and DOS,
Windows 3.x, Windows 95/98 and all version of Windows NT.
Dynamic storage allows you to create a single
partition that includes the entire hard disk. Dynamic disks are divided into volumes which
can include portions of one, or many, disks. You do not need to restart the
operating system after resizing.
Volume Types:
Simple volume - Contains space from a single
disk
Spanned volume - Contains space from multiple
disks (maximum of 32). Fills one volume before going to the next. If a volume in a
spanned set fails, all data in the spanned volume set is lost. Performance is
degraded as disks in spanned volume set are read sequentially.
Striped set - Contains free space from multiple
disks (maximum of 32) in one logical drive. Increases performance by
reading/writing data from all disks at the same rate. If a disk in a stripe set
fails, all data is lost.
Dynamic Volume Limitations:
‧ A boot disk that has been converted
from basic to dynamic cannot be converted back to basic.
‧ Not supported on portable computers or
removable media.
‧ Cannot be directly accessed by DOS,
Win95/98 or any versions of Windows NT if you are dual-booting.
‧ Dynamic volumes which were upgraded
from basic disk partitions cannot be extended. Volumes created after the disk was upgraded to
dynamic can be extended.
‧ When installing Windows 2000, if a
dynamic volume is created from unallocated space on a dynamic disk, Windows 2000 cannot be
installed on that volume.
Disk Management on a Remote Computer:
You must create a custom console focused on
another computer. Choose Start, Run and type MMC. Choose Add/Remove Snap-in. Click
Add. Click Disk Management then click Add. When Choose Computer dialog box appears
choose the remote system.
Windows 2000 supports disk-based quotas.
Quotas can be set on NTFS volumes, but not on FAT or FAT32 volumes. Quotas cannot be set
on individual folders within a NTFS partition.
Using the Disk Management Snap-in Tool:
‧ The default is Basic storage when
adding a new disk.
‧ You must choose Rescan Disks when you
remove or add a new disk.
‧ Use Import Foreign Disk for disks that
have been removed from another computer.
‧ Upgrading from Basic to Dynamic
storage requires at least 1 MB of unallocated space.
Implementing, Managing, and Troubleshooting
Hardware Devices and Drivers:
Display devices:
‧ Monitors are installed, removed, and
drivers are updated through Monitors under the Device Manager. Windows 2000 Professional supports
multiple monitors running concurrently.
‧ Use Display Adapters under the Device
Manager to install, remove and update drivers.
‧ Desktop display properties are managed
through the Display applet in Control Panel.
Disk devices:
‧ Use Disk Management to create, delete,
and format partitions as FAT, FAT32 and NTFS. Used to change volume labels, reassign drive
letters, check drives for errors and backup drives.
‧ To Manage disk devices, use Control
Panel, Administrative Tools, Computer Management or by creating a custom console and adding the
Disk Management snap-in. The Computer Management snap-in for your custom
console enables Disk Management, Disk
Defragmenter, Logical Drives and Removable
Storage. There is a separate snap-in for each of these tools except for Logical Drives.
Mobile computer hardware:
‧ PCMCIA (PC Card) adapters, USB ports,
IEEE 1394 (FireWire), and Infrared devices are supported through Device Manager.
‧ SmartCards and Encrypting File System
decrease the likelihood of confidential data being
compromised if the computer is stolen or lost.
‧ Support is provided for Advanced Power
Management (APM) and Advanced Configuration and Power Interface (ACPI).
‧ Hibernation (complete power down while
maintaining state of open programs and connected hardware) and Suspend (sleep with some power)
modes are supported for extending battery life.
‧ Use hardware profiles for mobile
computers. Accessed through Control Panel, System applet, Hardware tab, Hardware Profiles.
Multiple profiles can be created and designated as a docked or undocked portable computer.
Managing/configuring multiple CPUs:
‧ Windows 2000 Professional supports a
maximum of two CPUs.
‧ Windows 2000 supports Symmetric
Multiprocessing (SMP). Processor affinity is also
supported. Asymmetric Multiprocessing (ASMP)
is not supported.
‧ Upgrading to multiple CPUs might
increase the load on other system resources.
‧ Update your Windows driver to convert
your system from a single to multiple CPUs. This is done through Device Manager, Computer,
Update Driver.
Updating drivers:
‧ Driver Verifier is used to
troubleshoot and isolate driver problems. It must be enabled through changing a Registry setting. The
Driver Verifier Manager, VERIFIER.EXE, provides a command-line interface for working with
Driver Verifier.
Installing and Managing Network Adapters:
‧ Adapters are installed using the
Add/Remove Hardware applet in Control Panel.
‧ Change the binding order of protocols
and the Provider order using Advanced Settings under the Advanced menu of the Network and
Dial-up Connections window. Access by right-clicking on My Network Places icon.
Startup and Recovery Settings:
‧ Use DUMPCHK.EXE to examine contents of
MEMORY.DMP.
‧ Accessed through Control Panel, System
applet, Advanced tab, Startup and Recovery.
‧ Memory dumps are always saved with the
filename MEMORY.DMP.
‧ A paging file must be on the system
partition and the pagefile itself at least 1 MB larger than the amount of RAM installed for Write
debugging information option to work.
Running the Recovery Console:
To install the Recovery Console, run WINNT32 /CMDCONS
from the Windows 2000 CD i386 folder.
‧ Can be used to disable services that
prevent Windows from booting properly.
‧ When starting Recovery Console, you
must log on as Administrator.
‧ Allows you to boot to a DOS prompt
when your file system is formatted with NTFS.
Emergency Repair Disk:
Use the Backup utility to create an emergency
repair disk. To create an ERD, from the Start menu, select Programs, Accessories,
System Tools, Backup. Click Emergency Repair Disk. Insert a blank formatted floppy into the
A: drive. Select the Also Backup The Registry To The Repair Directory (%systemroot%)
check box. Click OK.
ERD contains AUTOEXEC.NT, CONFIG.NT and
SETUP.LOG.
Monitoring and Optimizing System Performance
and Reliability:
Windows Signature Verification:
‧ Run SIGVERIF to launch File Signature
Verification.
‧ Saves search results to SIGVERIF.TXT.
Using offline files:
By default, offline files are stored in the %systemroot%directory.
Share a folder and set its caching to make it available
offline.
Using Synchronization Manager, you can specify
which items are synchronized, using which network connection and when
synchronization occurs (at logon, logoff, and when computer is idle).
Encrypted files (EFS) provides 56-bit
(standard) encryption for data in NTFS files. It is public key based, and runs as an integrated
system service. If a user has a private key to an encrypted NTFS file, the user can edit the
file as a normal document. Encrypted files cannot be shared. EFS files are NOT encrypted
in the offline cache. You must be a member of the Administrators group to view the
offline cache (on an NTFS volume). File and folder permissions still apply in the offline
cache, even when it is located on a FAT or FAT32 volume.
Hardware profiles:
‧ Created to store different sets of
configuration settings, usually used with portables.
‧ Profiles are created through Control
Panel, System applet, Hardware tab, Hardware Profiles
Data recovery:
‧ Windows 2000 Backup is launched
through Control Panel, System applet, Backup or by running NTBackup from the Start menu.
‧ Users can back up their own files and
files they have read, execute, modify, or have full control permission for.
‧ Users can restore files they have
write, modify or full control permission for.
‧ Administrators and Backup Operators
can backup and restore all files regardless of permissions.
Backup Types:
Copy - All selected files and folders are backed
up. Archive attribute is not cleared (fast for restoring)
Daily - All selected files and folders that have
changed throughout the day are backed up. Archive attributes are ignored
during the backup and are not cleared afterwards
Differential - Only selected files and folders
that have their archive attribute set are backed up but archive attributes are not
cleared
Incremental - Only selected files and folders
that have their archive attribute set are backed up and then archive markers are cleared
Normal - All selected files and folders are
backed up. Archive attribute is cleared if it exists (fast for restoring)
Configuring and Troubleshooting the Desktop
Environment:
User profiles:
‧ When a user logs onto a client
computer running Win2000 Pro, the user will receive their
individualized desktop settings and all of
their network connections regardless of how many users share the same computer.
‧ A user can change their user profile
by changing their desktop settings. When they log off, Windows 2000 incorporates the changes
into their user profile.
‧ Setting a profile as mandatory forces
Windows to discard any changes made during the session so the next time the user logs on, the
session remains unchanged from their last login.
‧ User profiles are stored in the %systemroot%and
Settings%username% folder in a new install of Win2000. When
upgraded from NT 4.0, they are stored in %systemroot%%username%.
‧ Roaming profiles are used in Windows
2000 domains for users who move from one computer to another but require a consistent
desktop environment.
Multiple languages and locations:
‧ Changed through the Regional Options
applet in Control Panel. To add more locales, use Region Options, Input Locale, Add.
‧ To see the available languages and the
current default, from the Regional Options applet, General tab, check the “Your System is
Configured to Read and Write Documents in Multiple Languages” ListBox.
Managing and Troubleshooting Software Using
Group Policies
Deploying software Using Group Policies:
‧ The software life cycle consists of
four phases, Preparation, Deployment, Maintenance,
and Removal.
‧ Windows Installer packages are
recognized by their .MSI file extension.
‧ Integrates software installation into
Windows 2000 so that it is centrally controlled, distributed,
and managed from a central-point.
Maintaining Software Using Group Policies:
‧ A software package is installed on a
Windows 2000 Server in a shared directory. A Group Policy Object (GPO) is created. Behavior
filters are set in the GPO to determine who gets the software. The package is then
added to the GPO under User Configuration, Software Settings, Software Installation.
Then, select the publishing method.
‧ Set up Application Categories in Group
Policy, computer or user configuration, Software Settings, Software Installation (right-click),
Properties, Categories, Add. Creating logical categories helps users locate the software
they need under Add/Remove Programs on their client computer.
‧ When upgrading deployed software, AD
can either uninstall the old application first or upgrade over the top of it.
‧ Selecting the “Uninstall this
application when it falls out of the scope of management” option forces removal of software when a GPO
no longer applies.
Configuring Deployment Options:
‧ You can assign or publish software
packages.
‧ Software that is assigned to a user
has a shortcut appear on a user's Start, Programs menu,but is not installed until the first time they
use it. Software assigned to a computer is installed the next time the user logs on regardless of
whether or not they run it.
‧ When software is assigned to a user,
the new program is advertised when a user logs on, but is not installed until the user starts the
application from an icon or double-click a filetype associated with the icon. Software assigned to
a computer is not advertised - the software is installed automatically. When
software is assigned to a computer it can only be removed by a local administrator. Users can
repair software assigned to computers, but not remove it.
‧ Published applications are not
advertised. They are only installed through Add/Remove Programs in the Control Panel or through
invocation. Published applications lack resiliency (do not self-repair or re-install if deleted
by the user). Finally, applications can only be published to users, not computers.
‧ With invocation, when a user
double-clicks on an unknown file type, the client computer queries Active Directory to see what is
associated with the file extension. If an application is registered, AD checks to see if it has been
published to the user. If it has, it checks for the auto-install permission. If all
conditions are met, the application is installed.
‧ Non-MSI programs are published as .ZAP
files. They cannot take advantage of MSI features such as elevated installation privileges,
rolling back an unsuccessful installation, installing on first use of software or feature, etc. .ZAP
files can only be published, not assigned.
‧ When software requires a CD key during
installation, it can be pushed down with the installer package by typing misexec /a <path to
.msi file> PIDKEY="[CD-Key]"
‧ Modifications are created using tools
provided by the software manufacturer and produce .MST files which tell the Windows Installer
what is being modified during the installation. .MST files must be assigned to .MSI packages
at the time of deployment.
‧ Patches are deployed as .MSP files.
Configuring and Troubleshooting Desktop
Settings:
Desktop settings can be configured using the
Display applet in Control Panel or by right clicking on a blank area of the desktop and
selecting Properties. Users can change the appearance of the
desktop, desktop wallpaper, screen saver settings and more.
Fax support:
‧ If a fax device (modem) is installed,
the Fax applet appears in Control Panel.
‧ Use the Fax applet to setup rules for
how the device receives faxes, number or retries when sending, where to store retrieved and
sent faxes, user security permissions, etc.
‧ The Fax printer in your printer folder
cannot be shared.
‧ If the Advanced Options tab is not
available in the Fax applet log off then log back on as Administrator.
Accessibility services:
‧ Accessibility Wizard is used for
deploying accessibility features to users who require them. Define the settings you want to deploy
and, on the Save Settings to File page, save them to a file that has the .ACW extension.
Place the file on a network share and modify
each user's login script so that it imports
the settings. The command to import the file is this: %SystemRoot%.exe filename.
‧ Utility Manager enables users to check
an Accessibility program's status, and start or stop an Accessibility program. Administrators can
designate to have the program start when Windows 2000 starts. Built-in programs include
Magnifier, Narrator, and On-Screen Keyboard.
‧ By default, automatic reset for
accessibility options is disabled. When enabled, accessibility options will be turned off if they have not
been used for a pre-defined period of time.
‧ SoundSentry displays visual warnings
when your computer makes a sound.
‧ FilterKeys tells the keyboard to
ignore brief or repeated keystrokes.
‧ StickyKeys allows you to press
multiple key combinations (CTRL-ALT-DEL) one key at a time.
‧ ShowSounds forces programs to display
captions for the speech and sounds they make.
‧ MouseKeys lets you control the mouse
pointer with the numeric keypad.
‧ Magnifier magnifies a portion of the
desktop.
‧ Narrator reads menu options aloud
using speech synthesis.
Implementing, Managing, and Troubleshooting
Network Protocols and Services:
TCP/IP protocol:
‧ TCP/IP protocol is required for
communicating with UNIX hosts.
‧ It is routable and works over most
network topologies.
‧ Installed by default in Windows 2000.
‧ Can be used to connect dissimilar
systems.
‧ Uses Microsoft Windows Sockets
interface.
‧ IP addresses can be entered manually
or provided automatically by a DHCP server.
Configuring DHCP to Allow Dynamic Updates:
You must configure the DHCP server to perform
dynamic updates. To do so, on the DNS tab of the Properties dialog box for a
DHCP server, select Automatically Update DHCP Client Information In DNS. You must also
specify; Update DNS Only If DHCP Client Requests, or Always Update DNS.
Additional options include Discard Forward Lookups When Lease Expires, and Enable Updates
For DNS Client That Do Not Support Dynamic Update.
Automatic Private IP Addressing:
When “Obtain an IP Address Automatically”
is enabled, but the client cannot obtain an IP address, Automatic Private IP addressing takes
over.
‧ IP address is generated in the form of
169.254.x.y (x.y is the computer's identifier) and a 16-bit subnet mask (255.255.0.0).
‧ The computer broadcasts this address
to its local subnet.
‧ If no other computer responds to the
address, the first system assigns this address to itself.
‧ When using the Auto Private IP, it can
only communicate with other computers on the same subnet that also use the 169.254.x.y
range with a 16-bit mask.
‧ The 169.254.0.0 - 169.254.255.255
range has been set aside for this purpose by the Internet Assigned Numbers Authority.
Services for UNIX 2.0:
‧ Windows 2000 uses CIFS (Common
Internet File System) which is an enhanced version of the SMB (Server Message Block) protocol.
‧ UNIX uses NFS (Network File System).
‧ FTP support has been added to Windows
Explorer and to Internet Explorer 5.0 allowing users to browse FTP directories as if they
were a local resource.
‧ Install SNMP for Network Management
(HP, OpenView, Tivoli and SMS).
‧ Print Services for UNIX allows
connectivity to UNIX controlled Printers (LPR).
‧ Simple TCP/IP Services provides Echo,
Quote of Day, Discard, Daytime and Character Generator.
Client for NFS:
‧ Installs a full Network File System (NFS)
client that integrates with Windows Explorer.
‧ Places a second Telnet client on your
system that uses NTLM authentication instead of clear text.
‧ Users can browse and map drives to NFS
volumes and access NFS resources through My Network Places. Microsoft recommends this over
installing Samba (SMB file services for Windows clients) on your UNIX server.
‧ NFS shares can be accessed using
standard NFS syntax (servername:/pathname) or standard UNC syntax (\servername)
Troubleshooting:
‧ Common TCP/IP problems are caused by
incorrect subnet masks and gateways.
‧ Check DNS settings if an IP address
works but a hostname won't.
‧ The Ping command tests connections and
verifies configurations.
‧ The Tracert command checks a route to
a remote system.
‧ Use IPConfig and IPConfig /all to
display current TCP/IP configuration.
‧ Use NetStat to display statistics and
connections for TCP/IP protocol.
‧ Use NBTStat to display statistics for
connections using NetBIOS over TCP/IP.
NWLink (IPX/SPX) and NetWare Interoperability:
‧ NWLink is used by NT to allow NetWare
systems to access its resources.
‧ To allow file and print sharing
between NT and a NetWare server, CSNW (Client Services for NetWare) must be installed on the NT
system. In a NetWare 5 environment, the Microsoft client does not support connection
to a NetWare Server over TCP/IP. You will have to use IPX/SPX or install the Novell
NetWare client.
‧ Gateway Services for NetWare can be
implemented on your NT Server to provide an MS client system to access your NetWare server by
using the NT Server as a gateway. Frame types for the NWLink protocol must match the
computer that the NT system is trying to connect with. Mismatching frame types will
cause connectivity problems between the two systems.
‧ When NWLink is set to auto-detect the
frame type, it will only detect one type and will go in this order: 802.2, 802.3, ETHERNET II
and 802.5 (Token Ring).
‧ NetWare 3 servers uses Bindery
Emulation (Preferred Server in CSNW). NetWare 4.x and higher servers use NDS (Default Tree and
Context.)
‧ There are two ways to change a
password on a NetWare server - SETPASS.EXE and the Change Password option (from the CTRL-ALT-DEL
dialog box). The Change Password option is only available to NetWare 4.x and
higher servers using NDS.
Other protocols:
‧ DLC is a special-purpose, non-routable
protocol used by Windows 2000 to talk with IBM mainframes, AS400s and Hewlett Packard
printers.
‧ AppleTalk must be installed to allow
Windows 2000 Professional to communicate with Apple printers. File and Print Services for
Macintosh allows Apple Clients to use resources on a Microsoft Network.
‧ NetBEUI is used solely by Microsoft
operating systems and is non-routable.
Remote Access Services (RAS):
Authentication protocols:
‧ RADIUS - Remote Authentication Dial-in
User Service. Provides authentication and accounting services for distributed dial-up networking.
‧ EAP - Extensible Authentication
Protocol. Allows for an arbitrary authentication mechanism to validate a dial-in connection. Uses generic
token cards, MD5-CHAP and TLS.
‧ EAP-TLS - Transport Level Security.
Primarily used for digital certificates and smart cards.
‧ MD5-CHAP - Message Digest 5 Challenge
Handshake Authentication Protocol. Encrypts usernames and passwords with an MD5 algorithm.
‧ MS-CHAP (V1 and 2) - Microsoft
Challenge Handshake Authentication Protocol. Encrypts entire session, not just username and
password. V2 is supported in Windows 2000 and NT 4.0 and Win 95/98 (with DUN 1.3
upgrade) for VPN connections. MS-CHAP cannot be used with non-Microsoft clients.
‧ CHAP - Challenge Handshake
Authentication Protocol - encrypts user names and passwords, but not session data. Works with non-Microsoft
clients.
‧ SPAP - Shiva Password Authentication
Protocol. Used by Shiva LAN Rover clients. Encrypts password, but not data.
‧ PAP - Password Authentication
Protocol. Sends username and password in clear text.
Dial-up networking:
‧ Add new connections by using the Make
New Connection wizard.
‧ PPP is generally preferred because it
supports multiple protocols, encryption, and dynamic assignment of IP addresses. SLIP is an older
protocol that only supports TCP/IP and is used for dialing into legacy UNIX
systems.
‧ Dial-up networking entries can be
created for modem connections, LAN connections, direct cable connections and Infrared connections.
Virtual Private Networks (VPNs):
‧ L2TP - Layer Two Tunneling Protocol.
Creates a tunnel, but it does not provide data encryption. Security is provided by using an encryption
technology like IPSec.
‧ PPTP - Point to Point Tunneling
Protocol. Creates an encrypted tunnel through an untrusted network.
| Feature |
PPTP |
L2TP |
| Built-in encryption |
Yes |
No |
| Header compression |
No |
Yes |
|
Transmits over IP-based
internetwork
|
Yes |
Yes |
| Transmits over
UDP, Frame Relay, X.25 or ATM |
No |
Yes |
| Tunnel authentication |
No |
Yes |
| Can
be used with NAT |
Yes |
No |
Multilink Support:
‧ Enabled from the PPP tab of the RAS
Server Properties dialog box.
‧ Multilinking allows you to combine two
or more modems or ISDN adapters into one logical link with increased
bandwidth.
‧ BAP (Bandwidth Allocation Protocol)
and BACP (Bandwidth Allocation Control Protocol) enhance
multilinking by dynamically adding or dropping links on demand.
Settings are configured through RAS policies.
Using Shared Resources on a Microsoft Network:
The Administrators and Power Users groups can
create shared folders on a Windows 2000 Professional workstation.
Windows 2000 creates administrative shared folders for
administrative reasons. These shares are appended with dollar sign
($), which hides the share from users browsing the computer. The
system folder (Admin$), the location of the printer drivers (Print$)
and the root of each volume (C$, D$, etc.) are all hidden shared
folders.
Shared folder permissions apply only when the
folder is accessed via the network. By default, the Everyone group
is assigned Full Control for all new shared folders. Share level
permissions can be applied to FAT, FAT32 and NTFS file systems.
Windows 2000 Professional is limited to 10
concurrent connections for file and print services.
Implementing, Monitoring, and Troubleshooting
Security:
Active Directory:
Active Directory (AD) services provide a
single point of network management, allowing you to add, remove, and relocate resources. It
offers centralized management, scalability and open standards support.
Active Directory Structure:
Object - A distinct named set of attributes that
represent a network resource such as a computer or a user account.
Classes - The logical groupings of objects such
as user accounts, computers, domains or organizational units.
Organizational Unit (OU)
- Used to organize objects inside a domain into
logical administrative groups such as computers, printers, files
shares, and applications.
Domain Joining a domain requires a domain
name, a computer account, and an available domain controller and a DNS
server. All network objects exist within a domain with each domain
storing information only about the objects it contains. ACLs
contain the permissions associated with objects that control which
users or types of users can access them.
Tree - A grouping or hierarchical arrangement of
one or more Windows 2000 domains that share a contiguous names
space (e.g. support. acme.com, mcse.acme.com, and mcsd.acme.com).
Forest - A grouping or hierarchical arrangement
of one or more domain trees that form a disjointed namespace.
Domains in a forest operate independently of each other, but the forest
enables communication across the domains.
Site - Combination of one or more IP subnets
connected by high-speed links. Not part of the AD namespace, and
contains only computer objects and connection objects used to
configure replication between sites.
Site Replication:
‧ Active Directory information is
replicated between Domain Controllers (DCs) and ensures that changes to a domain controller are
reflected in all DCs within a domain. A DC is a computer running Windows 2000 server
which contains a replica of the domain directory (member servers do not).
‧ DCs store a copy of all AD information
for their domain, manage changes to it and copy those changes to other DCs in the same domain.
DCs in a domain automatically copy all objects in the domain to each other. When you
change information in AD, you are making the change on one of the DCs.
‧ DCs immediately replicate important
changes to AD like a user account being disabled.
‧ AD uses multimaster replication. No
single DC is the master domain controller. All DCs within a domain are peers.
‧ Having more than one DC in a domain
provides fault-tolerance. If a DC goes down, another is able to continue authenticating logins and
providing required services using its copy of AD.
Local user accounts:
‧ Resides only on the computer where the
account was created in its local security database. If computer is part of a peer-to-peer
workgroup, accounts for that user will have to be created on each additional machine that
they wish to log onto locally. Local accounts cannot access Windows 2000 domain resources
and should not be created on computers that are part of a domain.
‧ Domain user accounts reside in AD on
domain controllers and can access all resources on a network that they have been granted
privileges to.
‧ Built in user accounts are
Administrator (used for managing the local system) and Guest (for occasional users - disabled by default).
‧ Usernames cannot be longer than 20
characters and cannot contain illegal characters.
‧ User logon names are not case
sensitive. Alphanumeric combinations are allowed.
‧ Passwords can be up to 128 characters.
‧ User accounts are added and configured
through the Computer Management snap-in.
‧ Creating and duplicating accounts
requires username and password. Disabling an account is typically used when someone else will take
the user's place or when the user might return.
‧ When copying a user account, the new
user will stay in the same groups that the old user was a member of. The user will keep all group
rights that were granted through groups, but lose all individual rights that were
granted specifically for that user.
Group Policy:
Group Policies are a collection of user
environment settings that are enforced by the operating system and cannot be modified by the user.
User profiles refer to the environment settings that users can change.
System Policy Editor (POLEDIT.EXE)
Windows NT 4, Windows 95 and Windows 98 use
the System Policy Editor (POLEDIT.EXE) to specify user and computer
configuration that is stored in the registry.
‧ Are not removed when the policy ends.
‧ Not secure because settings can be
changed by a user with the Registry Editor (REGEDIT.EXE). Settings are imported/exported using .ADM
templates.
‧ Windows 2000 comes with SYSTEM.ADM
(system settings), INETRES.ADM (Internet Explorer settings).
Group Policy snap-in (GPEDIT.MSC)
Exclusive to Windows 2000 and supercedes the
System Policy Editor. Uses Incremental Security Templates.
‧ Settings can be stored locally or in
AD. They are secure and can only be changed by Administrators.
‧ Should only be applied to Windows 2000
systems that have been clean installed onto an NTFS partition. Only the Basic security
templates can be applied to NTFS computers that have been upgraded from NT 4.0.
‧ Settings are imported/exported using
.INF files. The Group Policy snap-in can be focused on a local or remote system.
Security Configuration:
Security Configuration and Analysis snap-in is
a stand-alone MMC snap-in that can configure or analyze Win2000 security based on contents
of a security template created using Security Templates snap-in. The text-based
tool can be run from the command line using SECEDIT.EXE.
By default, Windows 2000 Professional doesn't
require users to press CTRL-ALT-DEL to logon. To increase security, disable this
feature to force users to log on. To disable access to the workstation, but allow programs to
continue running, use the Lock Workstation option (from the CTRL-ALT-DEL dialog box). To
disable access to the workstation, and not allow programs to continue running,
use the Logoff option (from the CTRL-ALT-DEL dialog box). To lock the workstation after
a period of idle time, use a screensaver password.
Auditing can be enabled by clicking Start,
Programs, Administrative Tools, Local Security Policy. In the Local Security Settings window,
double-click Local Policies and then click Audit Policy. Highlight the event you
want to audit and on the Action menu, click Security. Set the properties for each object
as desired then restart computer for new policies to take effect.
To further enhance security, clear the Virtual
Memory Pagefile when the system shuts down. By default it is not cleared, but this
can be changed under Local Security Policy Settings and will prevent unauthorized person
from extracting information from your system's pagefile. You can also prevent the
last user name from being displayed at logon (Win2000 Pro does this by default). Use the
Group Policy snap-in, Local Computer Policy, to change this. When using Event Viewer, only
local administrators can see the security log, but anyone (by default) can view other
logs.
Encrypting File System (EFS):
‧ Designated Recovery Agents (by
default, the Administrator) can recover encrypted data for the domain using AD and Certificate
Server.
‧ Encryption is transparent to the user.
‧ Only works on Windows 2000 NTFS
partitions (NTFS v5).
‧ Uses public-key encryption. Keys that
are used to encrypt the file are encrypted by using a public key from the user's certificate. The
list of encrypted file-encryption keys is kept with the encrypted file and is unique to it.
When decrypting the file encryption keys, the file owner provides a private key which only
he has.
‧ There can be more than one recovery
agent, but at least one public recovery key must be present on the system when the file is
encrypted.
‧ If the owner has lost his private key,
an appointed recovery system agent can open the file using his/her key instead.
‧ EFS resides in the Windows OS kernel
and uses the non-paged memory pool to store file encryption keys.
‧ Encrypted files can be backed up using
the Backup Utility, but will retain their encrypted state as access permissions are preserved.
‧ Default encryption is 56-bit. North
Americans can upgrade to 128-bit encryption.
‧ Compressed files can't be encrypted
and vice versa.
‧ You can't share encrypted files.
‧ Use the Cipher command to work with
encrypted files from the command line.
‧ Encrypted files are decrypted if you
copy or move them to a FAT volume.
‧ Cut and paste to move files into an
encrypted folder - if you drag and drop files, the files are not automatically encrypted in the new
folder.
‧ The EFSINFORMATION.EXE utility in the
Win2000 Resource Kit allows an administrator to determine information about encrypted files
IPSec:
IPSec encrypts Transmission Control
Protocol/Internet Protocol (TCP/IP) traffic within an Intranet, and provides the highest levels
of security for VPN traffic across the Internet.
IPSec is implemented using Active Directory or
on a Windows 2000 machine through its Local Security settings. It is not available
for Windows 95/98 or Windows NT. IPSec is a protocol, not a service. It consists of two
separate protocols, Authentication Headers (AH) and Encapsulated Security Payload (ESP).
AH provides authentication, integrity and anti-replay but does not encrypt data and
is used when a secure connection is needed but the data itself is not sensitive. ESP
provides the same features plus data encryption and is used to protect sensitive or
proprietary information but is associated with greater system overhead for encrypting and decrypting
data.
Supported IPSec authentication methods are
Kerberos v5 Public Key Certificate Authorities, Microsoft Certificate Server, and Pre-shared
Key.
Before two computers can communicate they must
negotiate a Security Association (SA). The SA defines the details of how the
computers will use IPSec, with which keys, key lifetimes, and which encryption and
authentication protocols will be used. When participating in a Windows 2000 domain, IPSec policies are
stored in Active Directory. Without AD, they are stored in these registry keys.
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