MCDST - Microsoft Certified Desktop Support Technician Study Guide Test Information

The Microsoft Certified Desktop Support Technician certification provides proof of desktop support skills. This certification is perfect for IT professionals who support end users in Windows 2000 and Windows XP environments, or people just starting an IT career who want Microsoft certification.

- Microsoft's MCDST certification page

Requirements:

There are only two exams needed for this certification:

Core Exams (Choose two)
	070-271 Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems 070-272 Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform
There are no elective exams for this certification

Exam 70-271 focuses on users who run Windows XP Professional in a work environment and Windows XP Home at home. In addition to understanding Windows XP, candidates should also be familiar with typical bundled applications such as Internet Explorer and Outlook Express. The technical focus is on installing XP, managing and troubleshooting access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

Exam 70-272 also focuses on professional and home versions of XP, but in the context of typical desktop applications. Here, the technical focus is on configuring and troubleshooting applications (specifically, Office, IE, Outlook Express and OS application support), resolving usability issues (support features in Office, IE, Outlook Express and XP ), plus resolving issues related to application and desktop/OS customization, connectivity and security.

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